Our aim is to provide you with a wide selection of products across categories.
THE IMMART does not permit merchants to sell duplicate, spurious, knock-offs or grey channel items. Merchant guarantee to sell only genuine products to customers through THE IMMART. All Merchants listing their products on THE IMMART are required to enter into an agreement to list and sell only genuine products.
Shipping is an integral part of online shopping and we strive to provide you with hassle-free shopping experience. We together with our courier partners try to ensure that your products are delivered on time & in good quality packaging with you being informed at every stage of your order through proper communication channels.
We at THE IMMART strive hard to make your shopping experience a pleasant and memorable one. With our second to none customer service, we promise to stand by you in every situation and provide you with the best services.
   
As a marketplace, THE IMMART runs a very comprehensive Buyer Protection program so that buyer is 100% protected and experiences trust and comfort for online shopping at THE IMMART  At THE IMMART, trust is the foremost thing for each transaction. To extend this trust to buyers, we offer Buyer Protection, which is based on four trust pillars i.e. Product Guarantee, Payment Security, Reliable Merchants, and Easy Replacement/Return. At THE IMMART, we believe that customer satisfaction is the key and therefore we stand behind every merchandise bought from us. We will replace any order within 10 days of delivery, with free return shipping if you received the product which is not as per the specifications ordered by you, such as:
  • Wrong Size
  • Wrong Colour
  • Wrong Style
  • Wrong Quantity
  • Dead on Arrival
  • Missing Parts/Accessories
  • Defective, Or
  • Significantly different from the description given by the merchant.
However, please make sure that the merchandise has not been used/worn or altered and is accompanied by its original price tag and packing slip.Our Band of Trust is woven into every fibre of our team, and if you ever need more information on anything please feel free to contact us.