Cancellations & Refunds

Cancellations 
You can cancel your order through phone before the product has been shipped. You’re entire order amount will be refunded.
An order cannot be cancelled once the item has been delivered to you.
For industrial & architectural or customized products once inquiry converted than it will not be cancel. In customized products if it will be cancelled than advance amount paid to theimmart will not be refunded.
For cancellation you can call us on 022-396-98289, or mail us on info@theimmart.com .Refunds 

We will process your refund within 2-3 working days, after receipt of the product by theimmart.com . Refund will be processed based on the mode of payment of the order as mentioned hereunder.
1. Orders paid by credit/debit card/net banking will be refunded by credit back to the respective credit/debit card/net banking account as provided at the time of placing the order.It may take upto 7-10 working days for respective banks’ to process the refund and reflect it in your credit/debit card statement or net banking account. Please get in touch with your bank directly in case of any delays post confirmation of cancellation/refund by theimmart.com.
2. For all other modes of payment, we will send a cheque in favour of the name as in the “billing name” provided at the time of placing the order.
3. For orders placed through Gift Certificates / Vouchers of theimmart.com, refund would be provided only in the form of a fresh Gift Certificate / Voucher of the same value.
4. The refund of courier freight charges, if applicable, will be paid by cheque in favour of the name as in the “billing name” provided at the time of placing the order or by issue of a theimmart.com .Gift Certificate/Voucher.